Getting started — where to sign in

To begin a Trezor ® session, use the official onboarding and login pages: Trezor.io/start or access the web app at Trezor Login (Suite). Some users may also try Trezor.com Login — always ensure the URL matches an official domain and your browser shows a secure HTTPS lock.

Common login problems & quick fixes

  • Device not recognized / Error Connecting: check USB cable, enable browser USB access, try a different port and ensure you use an updated browser (Chrome/Edge/Firefox).
  • Trezor App not Working / Can't verify Trezor: update Trezor Suite or the firmware on your device; avoid unofficial extensions that can interfere with detection.
  • Login not working / error decline: clear browser cache, disable VPN or strict proxy, restart the device and retry.

If the device prompts for a firmware update, follow the on-screen instructions in Trezor Suite — do not accept update prompts from unverified sites.

2FA, exchange access & account recovery

Trezor ® hardware wallets hold private keys locally — login to exchanges (Trezor Exchange integrations) usually requires connecting your device via Trezor Suite and approving transactions. If you enabled 2FA for an associated web account and lost access, follow the platform's 2FA recovery flow; for Trezor-specific support, consult the Trezor Help Center.

For lost device or PIN issues, the recovery seed (24-word phrase) is the single reliable way to regain funds on a new device—keep seeds offline and private. For account-based services, use official recovery procedures only.

Troubleshooting resources & official links

Frequently asked questions

Q: Why won’t my Trezor ® show up in the browser?
A: Try a different USB cable/port, enable browser USB permissions, update your browser and Trezor Suite, and ensure no extensions block USB access.
Q: I get “Trezor Login not working” — what now?
A: Clear cache, reboot device, reinstall Trezor Suite and confirm you’re on an official domain like trezor.io/start or suite.trezor.io.
Q: How do I reset or recover 2FA tied to my crypto accounts?
A: Use the service’s 2FA recovery flow (backup codes/identity verification). Trezor ® itself does not host your 2FA — it stores keys locally.
Q: Can I use Trezor ® with exchanges?
A: Yes — many exchanges support hardware wallet integrations. Always follow the exchange’s security instructions and connect through official Trezor Suite links.
Q: What if I forget my PIN or lose my device?
A: Use your recovery seed on a new Trezor device or compatible wallet. Do not enter your seed anywhere online; follow official recovery steps in the Help Center.
Q: Where to get help for persistent errors?
A: Visit the Trezor Help Center or contact official support channels listed on trezor.io. Avoid sharing seeds or private keys.